Product Support Program
Online
- The Essence Tutorial is a multi-part series that will help you get the most out of your device.
- Product-specific support articles help answer technical questions about your device.
- Download demo software (PASS), product Quick Start Guides and Easy Start Manuals, and the Manual Board.
In the Box
The Essence Toolkit DVD contains:
- Quick Start instructions to get you talking right away
- A keep-at-your-fingertips Easy Start manual for those "I need to know now" situations
- The Essence Tutorial, is complete with video examples for any additional programming areas and features
In the Device
The Getting Started key helps you customize the settings of your device and learn some of the basic programming you will need to get started.
Clinician On-Call
A new program that offers assistance with program implementation: (877) 872-1428. (Essence only)
Technical Support
- Toll-free telephone support from service technicians. Call (800) 262-1990 between 8 a.m. and 7 p.m. (EST). Weekend calls are returned by a remote service technician.
- On-line 24/7 at support.prentrom.com.
- Email your questions to service@prentrom.com.
- Free support in Spanish at (800) 262-1990, ext. 417 or by emailing espanol@prentrom.com.
Note: The Product Support Program only applies to the Essence products. Do not contact the Clinician On-Call with questions concerning other PRC and Unity® devices.